Terms and Conditions

Who these terms are between

They are between you, the person or business who accepts a quote from us, and Leeds Roof Care. Accepting a quote in writing, by email, by text or verbally on site means you accept these terms alongside it. Where the property is let, the person accepting the quote is the customer, whether that is the landlord or a managing agent acting for one.

Surveys and quotes

Surveys are free and carry no obligation.

A quote is valid for 30 days from its date. After that we may need to re-price, mostly because material and scaffold costs move.

Every quote states what is included and what is excluded. Scaffold, highway licences, skips and waste removal are listed as their own lines so you can see them. If something is missing from the quote, it is not in the price, and we would rather you asked than assumed.

Quotes are based on what we could see at the survey. A roof covering hides its own structure, so the quote explains anything we could not inspect and what happens if a problem turns up there.

Verbal estimates given at the door are indications. Only a written quote is a price.

Booking and access

Dates are agreed in writing. We will give you a start date and a realistic duration.

You agree to give us reasonable access to the property, the roof and, where needed, power and water. If the job needs access over a neighbour’s land or their wall, you agree to obtain that permission, and we are happy to help explain what is needed.

Where the Party Wall etc. Act 1996 applies, for example on a shared chimney stack, serving any required notice is the property owner’s responsibility. We will tell you when we think it applies.

For tenanted property, arranging tenant access and giving the notice required by the tenancy is the landlord’s responsibility.

Roofing is weather dependent. High wind, heavy rain and frost can stop work safely being carried out. We will keep you informed and we will not charge you for weather delays. Where a date has to move, we reschedule at the earliest slot that works.

Changes to the scope

The price you accept is the price you pay for the work described.

Roofs hide things. Rotten battens, decayed rafter feet, a failed purlin end or a chimney in worse condition than it looked from the ground are all discoveries that get made once the covering comes off.

When that happens we stop, photograph it and tell you. You get a written price for the additional work and we wait for your agreement before carrying on. Nothing extra is added to your invoice without that agreement.

If you ask for additional work while we are on site, we will price it the same way.

Payment

Repairs are invoiced on completion. No deposit is taken on repair work.

On larger jobs where materials are ordered specifically for your property, any stage payment is set out on the quote before you accept it. You will never be asked to hand over cash on the doorstep.

Invoices are payable within 14 days unless the quote says otherwise. Bank transfer is preferred and the details are on the invoice.

Your quote states whether VAT applies and at what rate.

Late payment may attract interest and reasonable recovery costs at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 where the customer is a business. For consumers we will contact you before taking any further step.

Materials supplied remain ours until the invoice is paid in full.

Cancelling

Where the contract was agreed somewhere other than our business premises, which includes your home, your doorstep and an agreement made by phone or email, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel without giving a reason. The period runs from the day the contract is made.

To cancel, tell us in writing. Email is fine.

If you want work to start inside the 14 day period, ask us in writing and we will start. You keep the right to cancel, and if you do cancel after work has begun you will be charged for what has already been carried out, including materials ordered specifically for your job.

Outside the cancellation period, tell us as early as you can. Cancelling before scaffold, skips or materials are ordered costs you nothing. Once those are booked we will pass on only the costs we cannot recover, and we will evidence them.

We may cancel a booking if the roof turns out to be unsafe to work on, if access cannot be provided, or if something is discovered that puts the job outside what we are competent to do. In that case you pay only for work already completed.

Workmanship guarantee

Our workmanship is guaranteed for the term stated on your quote, starting from the completion date. The guarantee is confirmed to you in writing when the job finishes.

It covers defects in the work we carried out. It does not cover storm damage, accidental damage, movement in the building’s structure, fair wear and tear, blocked gutters from lack of maintenance, work carried out or altered by somebody else after we finished, or parts of the roof we did not work on.

Manufacturer guarantees on materials such as membranes and single ply flat roof systems are passed to you where they exist, and they are the manufacturer’s to honour.

Your statutory rights under the Consumer Rights Act 2015 sit alongside all of this and are not affected by anything written here.

Liability

We take responsibility for loss or damage we cause through our own negligence or by breaking this contract, where that loss was a foreseeable result of what we did.

We are not responsible for pre-existing defects in the building, for damage arising from a defect we identified in writing and you chose not to have repaired, or for consequential loss such as lost rent or lost business unless we have agreed that in writing in advance.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Complaints

Ring us first and tell us what is wrong. Most things get resolved with a visit.

If that does not settle it, put your complaint in writing and we will respond within 14 days with what we propose to do.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.

Reviewed September 2026.